During the control measures, attention was paid to compliance with banking requirements when interacting with consumers. In particular, we are talking about accepting payments through terminals, as well as providing consumers with reliable and complete information about banking services.
As a result, cases of incomplete disclosure to consumers of information about loans and deposits offered by banks, as well as the provision of services through bank cards, were revealed.
Measures were taken against 21 commercial banks for allowing these situations in accordance with article 57 of the Law of the Republic of Uzbekistan "On Banks and Banking Activities". Of these, 16 commercial banks were fined, and five more received warnings, the report says.
In order for consumers to make a rational decision about using banking services, commercial banks must fully disclose information about banking services to consumers and explain their conditions in detail, the Central Bank added.
